New case study: Roaring Penguin’s CanIt anti-spam solution. Data102’s search for an intelligent and easy-to-use email filter is over!
Based out of Colorado Springs, Data102 has worked steadily to become Colorado’s most reliable public provider of Colocation Services and bandwidth serving thousands of customers across the United States. At its two SSAE16 compliant datacenters, Data102 is able to boast better than 99.999% uptime.
To maintain numbers like that it only makes sense that Director of Business Development Travis Taylor and his team would battle spam the same way they have built their business: by focusing on reliability, expertise, quality and innovation.
Who says Penguins aren’t pretty?
Previously, Data102 used an internally fabricated platform to weed out spam but as business grew they realized it would be more efficient to leverage a commercially developed solution.
Some research turned up Roaring Penguin and the CanIt-Domain-PRO antispam solution. As Travis, Randal and their engineers considered the CanIt solution they developed a dialogue with the team at Roaring Penguin. Says Randal, “We could see from the specs that there were a lot of very smart features but it was in talking to them that we realized they were ‘Technology people’, like us.”
The implementation of CanIt-Domain-PRO at Data102 commenced internally and externally at the same time. Says Randal, “We use the same platform as our customers — we believe in taking our own medicine.” One of the advantages of this philosophy is that it allowed the team at Data102 to find and correct unexpected hiccups immediately. This combined with Roaring Penguin’s dedication to after-sale customer support meant that Data102 has been able to expand the application of CanIt-Domain-PRO beyond an initial two-server installation to the current six-server system plus a dedicated outbound email scanner and redundant databases “without skipping a beat and while entirely live and in production,” continues Randal.
Roaring Penguin’s focus on working WITH customers allows for higher customer satisfaction all around!
Travis and Randal have been very happy with the CanIt results so far. Randal is thrilled that, since they rolled out CanIt, the support crew hasn’t had a single spam-related support ticket. Randal says, “Right now we’re processing 130k to 160k emails per day and we’re sure we could do ten times that amount without changing a thing.”
Travis’s review is even more glowing, “The only thing previous products did for us consistently was crash. CanIt-Domain-PRO offers all kinds of killer features but the ease and power of the delegation and permission options is truly our silver bullet to block spam.”
Preserve Your Brand Integrity
Data102 was able to theme its implementation of CanIt-Domain-PRO (branded as directMX) to match its corporate branding and colors.
A Family Thing
As a rapidly growing company, Data102 offers various managed service options to its data center customers. Small and medium sized businesses as well as residential customers looking for Data102 style support, expertise and service are increasingly turning to partner company Simpleworks (simpleworksit.com), a full service MSP offering everything from in 24/7 tech support to VoIP services — and of course utilizing CanIt-Domain-PRO.
“Roaring Penguin speaks the same language as its customers. CanItDomainPRO is designed by Technology people for Technology people.” -Randal Kohutek, Director of Network Operations, Data102.
- Type: Hosting Solutions provider.
- Infrastructure: Two SSAE16 compliant data centers.
- Speed: 4 X 1Gbps and 1 X 10Gbps incoming data pipes from 5 different reliable suppliers help guarantee and maintain customer up-time.
Email Environment and Use
- Dell Servers.
- CanIt-Domain-PRO antispam filter branded as “directMX“
- Process 130-160k emails per day.
- 80% of spam stopped while using CanIt’s basic settings 97% success rate in identifying spam.
- Saves support staff hours.
- Thorough anti-spam control for all clients and staff.
- Minimal administrative involvement is required.
“Roaring Penguin speaks the same language as its customers. CanItDomainPRO is designed by Technology people for Technology people.” Randal Kohutek, Director of Network Operations, Data102.
About Roaring Penguin
Roaring Penguin Software Inc.:
The e-mail filtering experts. We are committed to providing intelligent, cost-effective solutions to Web Hosts, ISPs, enterprises, and campuses. Our acclaimed mail-filtering and networking products include MIMEDefang e-mail inspection software and CanIt enterprise anti-spam solutions. Red Hat 8, 9 and RHEL are Tier-1 platforms for CanIt.http://www.roaringpenguin.com