Hosted Handset Features

Data102's Hosted Handset includes a cornucopia of features to make the transition to cloud services a snap. All of our plans include the Standard & Advanced PBX features built right-in. If you are after a feature that you don't see below, please let us dazzle you by contacting us and finding out what we can do!

Standard PBX Features - All Included

Call Forwarding

Call Forwarding

When you’re not at your desk be sure not to miss important calls. Forward call to another extension or even to your mobile phone.

Call Pickup

Call Pickup

Interesting feature that gives you the possibility to pick up calls ringing at other extensions. A secretary can answer another employee's phone without leaving her desk.

Call Parking

Call Parking

Calls can be parked in a private lot and picked up later. The feature allows you to put multiple callers on hold and allow these callers to be picked up by somebody else.

Call Transfer

Call Transfers

Calls can be transferred between extensions, or even to public phone numbers. When an important call arrives, a user can transfer the call directly to another extension and the caller will never know what happened.

Call Recording

Call Recording

Record important calls as part of satisfaction improvement programs or abuse prevention. Call recording can be event driven (button press) or unconditional (set by management).

Voicemail

Voicemail

The voicemail feature answers calls after a certain amount of time and records the caller’s message. Recorded messages can be listened while out of office or emailed to the mailbox’s owner.

Call Authorization

Call Authorization

Be sure that only important calls reach you! This feature ensures privacy by requesting the caller to provide a password in order to contact the desired extension.

Do Not Disturb

Do Not Disturb

When busy, make sure that nobody can disturb you. This feature can be activated and deactivated from the phone terminal.

Call Cascading

Call Cascading

Make sure that somebody will take the call. By enabling this feature, the call gets forwarded to another extension if not answered within a specified amount of time.

Ring All

Ring All

When an extension is called, this triggers other extensions to ring. The first extension answering the call gets the connection.

Ring All

E911

Every number we provide has comprehensive E911 service included!

Advanced Features - All Included

CentOS

Presence

Allows extensions to monitor the status of other extensions. employees will know before transferring a call that the receiving party is on the phone.

CentOS

Follow Me

The extension owner's mobile phone, home phone and office phone can ring in the same time when the MagnaVoIP extension is called. The caller is connected with the phone that first answers.

CentOS

Incoming Call Rules

Improves privacy protection. Filter incoming calls based on CallerID and time of call, using rules that can perform a set of predefined actions, like hangup and transfer to certain destinations.

CentOS

EFax

Send and receive faxes without any problem even on poor quality connections. The full featured fax server can receive and send faxes over the email or using the web management interface.

CentOS

Instant Messaging

MagnaVoIP includes a built-in instant messaging service, built on the industry standard Jabber protocol. Pick your client and have automatic, instant chat as part of your service!

CentOS

Conferencing

Schedule conferences and host multiple conferences per extension. We also support authentication and usage reporting

CentOS

Voicemail Center

Allows a special phone number employees can call from a public number in order to check their voicemail messages.

CentOS

Intercom & Paging

Intercom and Paging features are highly customizable, allowing an extension to broadcast messages to groups or to particular extensions.

CentOS

IVR & Menus

Create complex auto-attendant voice menus with multiple contexts, options and actions - An indispensable business tool that can replace a secretary and substantially reduce costs.

CentOS

Advanced IVR

Build complex yet simple to use IVR’s with a wide range of predefined actions. Text to speech, IVR schema builder and analyzer, IVR test mode, IVR cloning just to name a few.

CentOS

Call Queues

Answer multiple calls and distribute them to agents using sophisticated algorithms. This can maximize the company resources utilization and even guarantee SLA terms.

Call Queue Reports and Statistics

The detailed call queue reports and statistics are vital for call monitoring. The performance indicators include calls report, answered / unanswered report, and call distribution report.

Call Screening

Allows users to filter calls by destination.  Organizations can use call screening in order to comply with local regulations and to guarantee customer satisfaction.

User Management

Advanced Permissions and Limits

Advanced account personalization with user independent permissions and limits that enforce usage restrictions. Every user can choose interface preferences like language, skin, etc.

Phone Terminals Provisioning

The fastest method to deploy and maintain without effort a large pool of phone handsets. The provisioning feature allows automatic configuration of phone terminals from major vendors.

Maximum Number of Extensions

Maximum number of extensions that can be added to the system. Scaling the number of extensions is easily and affordable using the license upgrades.

Per customer time zones

All information accessed by the customer in the MagnaVoIP web interface, as well as on the phone (for example voicemail messages) will appear on the local user time zone.

Single Sign-On (SSO)

Using the Single Sign-On module, MagnaVoIP servers can be integrated in larger infrastructures with minimal effort and without affecting end-users. This allows customers to login with the same credentials in the software provided by all vendors.

Billing & Reporting

Time Intervals Management

Allows you to choosing the best route according to the defined time intervals. Schedule events that must happen on a certain period of the day, for example automatic redirects to voicemail or to mobile.

Advanced Call Reporting

Monitor user’s activity with detailed reports and statistics. Accurately bill customers from third party applications. Make sure that the sales queue is answering best to requests. A wide range of reporting tools available for administrators and management.

Calling Card Support

The MagnaVoIP calling card management features help providers extend their business to new areas. API access is built in for developing custom applications.

Callback Support

When you reach a busy extension, the Callback feature will remember the dialed number and ring you back as soon as the line is available.

System Features

DID Numbers Management

Manage public phone numbers allocations on clients and extensions easily. Export and import DIDs in no time using an interface designed to automate as much as logically possible.

Limit Concurrent Calls

The system can impose a certain limit of concurrent calls on interconnection channels and customers, which makes it very easily to build complex service plans.

Sound Files Management

Easily upload, delete and change sound files that are used on prompts, messages, IVRs, etc. The sound management provides multilingual support.

Music On Hold Management

Set up the On Hold playlist that you have always wanted! . Music On Hold playlists can be easily organized and customized using the management interface.

CallNow

The feature allows extensions to be contacted from the Internet. Users can publish a link on website or include it in email signature. When someone clicks on this link they will be connected to the user.